Transfer - as a separate type of escort

What is a transfer?

Transfer - organized transportation of a person or group of persons from one point to another (e.g. from airport to hotel, meeting, exhibition, factory or back)
Unlike conventional transportation services, the transfer is Part of customer supportassuming route control, safety, comfort and responsibility of the host.

The modern transfer is servicewhich integrates transport, coordination and service, and often becomes first-line business support on any international trip.

Role of transfer in the support system

Transfer is not just transportation, but customer service logistics.
It occupies an important place in the structure of support along with:

• meeting at the airport;
• hotel reservations;
• organization of meetings and business routes;
• translation and administrative support;
• ensuring the safety and comfort of the client.

Transfer creates control and confidenceA person arriving in an unfamiliar country or city receives Personal support from the first minute.

The main types of transfer

Depending on the purpose and status of the trip, there are several categories of transfer:

Airport (meeting/wiring)

The most common format is a customer meeting at the airport, assistance with luggage, delivery to the place of residence or event.
Includes:

• waiting with a sign in the arrival hall;
• flight tracking in real time;
• assistance in passing passport and baggage control.

City transfer

It is used to move between objects within the city - offices, hotels, exhibition centers, railway stations.
Feature: individual route planning and presence of a coordinatorIt tracks the schedule and optimizes time.

Intercity transfer

It is relevant for business trips between neighboring regions or, if necessary, to reach industrial zones, factories, warehouses.
Example: transfer from Shanghai to Suzhou, from Moscow to Tula, from Guangzhou to Foshan.

Demands:

• Professional drivers who know the track;
• reliable vehicles (sedans, minivans, minibuses);
• coordination with the receiving party on the time of arrival.

Corporate transfer

It is provided for employees, delegations, participants of exhibitions, conferences, negotiations.
Generally includes:

• centralized route plan;
• Meeting and distribution of vehicles;
• assistance in logistics of events.

Special transfer

To accompany VIP guests, official delegations, government officials, partners of large companies.
It's important.

• security and confidentiality;
• coordination with security and protocol;
• A separate escort manager.

The difference between taxi transfer and car rental

Thus, Transfer is a personalized servicenot intended for transportation, but for client experience.

Stages of transfer organization

Preparation

• Information collection: date, time, itinerary, number of passengers, special requirements.
• Selection of transport and driver.
• Confirmation of schedule and contact persons.

Meeting

• The driver meets the passenger at the specified point with a sign or a QR code.
• Checking baggage and assistance with accommodation in the car.
• Notification of the coordinator of the beginning of the route.

Transportation

• Control of the route in real time.
• Provision of services: Wi-Fi, water, chargers, mini-set for travel.

Completion

• Confirmation of arrival.
• Photo report or mark in the tracking system.
• If necessary, return transfer or reporting to the client.

International transfer: features

In international logistics and business visits, transfer is of particular importance.
He's becoming part of foreign economic support It is often integrated into a comprehensive package of services:

• Meeting of foreign delegations;
• delivery to the place of negotiations, exhibitions, factories;
• interaction with customs and visa services;
• Language support (interpreter in the car).

In China, for example, transfer is a standard service for business missions, factory tours and participation in exhibitions (Canton Fair, CIIE, CIIF, etc.).

Safety and quality standards

Professional transfer companies are working on safety regulations and ethics of service:

• technically serviceable fleet;
• drivers with a license and experience of at least 5 years;
• confidentiality and prohibition of disclosure of information;
• GPS route monitoring;
• Passenger insurance.

For corporate clients it is prepared transport contractwhere responsibilities, routes, tariffs and reporting procedures are prescribed.

Transfer as part of customer service

For companies working with foreign partners, the transfer is first impression of the brand.
He demonstrates:

• level of organization;
• attention to detail;
• taking care of your partner.

This is why many companies include transfers to package of accompanying delegations and visitsand Corporate standards for guest reception.

Transfer formats accompanied by business processes

1. Transfer within business missions Delivery of participants to factories, logistics centers, meetings.
2. Transfer during supplier inspection Coordination of travel between production sites.
3. Transfer at exhibitions and forums Logistics of stands, equipment, participants.
4. Transfer of VIP guests and investors - enhanced escort and security.
5. Transfer for travel Multi-stage routes, integration with the reporting system.

Benefits to the client

• Saving time and reducing stress;
• Guaranteed delivery and no delays;
• Personal support and comfort;
• Transparent cost without hidden payments;
• Reliability and control of execution.

In business, transfer is not transportation. logistics.

Transfer as a separate type of escort It is a modern service standard that combines transport, coordination and customer care.
It provides continuity of the logistic cyclecreates Feeling confident and in controlAnd it becomes an important tool. Foreign and Corporate Communication.